Md Ashiqur Rahman, Md Hasan Zamil, and Afrin Binta Hoque, “A META-ANALYSIS OF ERP AND CRM INTEGRATION TOOLS IN BUSINESS PROCESS OPTIMIZATION”, ASRC Procedia: Global Perspectives in Science and Scholarship, vol. 1, no. 01, pp. 278–312, Apr. 2025, doi: 10.63125/yah70173.